Privacy Policy
This policy covers anithuli.com, the Ani't Huli customer app, and the Ani't Huli Staff app (together, "Ani't Huli," "we," "us"). It explains what personal information we collect from customers, wholesale buyers, and staff, why we collect it, who we share it with, and what rights you have over it.
Who we are
Ani't Huli is a vegetable and seafood delivery service operating in Imus and Bacoor, Cavite, Philippines. If you have questions about this policy or how your information is handled, contact us at commentsandsuggestions@anithuli.com.
Information we collect
If you order as a retail customer (website or app): your name, mobile number, email address (optional), delivery address and barangay, any delivery notes you add, and — only if you choose to allow it — a GPS pin to help you mark your exact delivery spot at checkout. We also keep a record of what you ordered, when, and which payment method you chose.
If you register a wholesale account: your business name, contact person's name, mobile number, email address (optional), delivery address and barangay, business permit number (optional), and your estimated weekly order volume (optional), plus your order history.
If you create any account (retail, wholesale, or staff): a password, which we store as an irreversible cryptographic hash with a unique random salt per account — we never store or can look up your actual password, and neither can our own staff.
If you send feedback or a comment: your name, an optional way to contact you back, and your message.
If you place a Cash-on-Delivery order: our rider records that they've collected payment from you, and a Supervisor separately confirms that cash was handed over — this is order-level bookkeeping, not a running financial profile.
Order fulfillment photos: our warehouse and delivery staff take photos of packed items and completed deliveries as proof of accurate packing and successful drop-off. These are taken to document the order, not to photograph you.
We do not use advertising trackers or third-party analytics scripts on our site or in our apps, and we don't collect any personal information beyond what's listed above.
How we use your information
- To take, confirm, pack, and deliver your order, and to let you track its status.
- To verify and manage wholesale accounts, including confirming permits where provided.
- To text you (via our SMS provider, see below) when your order is confirmed.
- To respond to feedback, comments, and support requests.
- To plan purchasing and delivery capacity — this uses order data in aggregate (e.g. "how much bok choy sold this week") and doesn't identify you individually.
- To keep the accounts, orders, and financial records our business needs for accounting and legal purposes.
Who we share it with
- PayMongo — if you choose to pay online (Card, GCash, Maya, or QR Ph), you're taken to PayMongo's own secure checkout page. Ani't Huli never receives or stores your card or account number — only whether the payment succeeded and a reference number.
- Semaphore — our SMS provider. If we have your mobile number, we share it with Semaphore solely to send you an order-status text.
- Google Maps (Android) or Apple Maps (iOS) — used to show the delivery-pin map at checkout when you grant location access.
- Delivery riders and courier partners — your name, delivery address, and phone number are shared with whoever is completing your delivery, whether that's an Ani't Huli rider or, for large wholesale orders, a third-party courier our team books on your behalf (such as Lalamove or Transportify) — the same information any delivery requires.
We do not sell your personal information to anyone.
How long we keep it
We keep your information for as long as your account is active, plus as long as needed to fulfill orders, resolve disputes, and meet our own accounting and legal recordkeeping obligations. You can delete your account and associated personal information at any time — see our Delete Your Account page for how — except for records we're required to keep for accounting or tax purposes.
How we protect it
Passwords are hashed with a unique random salt per account and are never stored or transmitted in plain text. Access to customer and order information is role-restricted among our staff — a Bookkeeper, for example, can view financial summaries but can't change prices or stock, and a Rider only sees the deliveries assigned to them. All traffic to our site and apps is encrypted (HTTPS).
Your rights
Under the Philippines' Data Privacy Act of 2012 (Republic Act 10173), you have the right to be informed about how your data is processed, to access it, to object to or withdraw consent for certain processing, to have inaccurate data corrected, to have it erased or blocked under certain conditions, and to receive a copy of it in a portable format. To exercise any of these rights, email commentsandsuggestions@anithuli.com. You may also file a complaint with the National Privacy Commission at privacy.gov.ph.
Children's privacy
Ani't Huli isn't directed at children, and we don't knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we'll delete it.
Changes to this policy
If we make material changes to how we handle your information, we'll update the "Last updated" date at the top of this page and, where appropriate, let you know through the app or site.
Contact us
Questions, requests, or concerns about your privacy: commentsandsuggestions@anithuli.com.